Shipping and returns

SHIPPING

The purchased products will be shipped to the address indicated by the Customer within 24-48 working hours of accepting the Order, at the cost indicated on the Site before sending the Order. SB Couture ® reserves the right to accept or not accept deliveries requested outside Italian or European borders. In any case, for deliveries to be carried out outside Italian borders, shipping costs and delivery times may vary.

For pre-sales and personalized orders, waiting times increase by approximately 10/15 days.

With regards to deliveries requested in countries not belonging to the European Union, any import customs costs will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to verify the costs and any import limits.

The indicated delivery times must be considered purely indicative and a delay compared to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

Upon delivery of the products, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document.
- that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials.

Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately detected by placing a specific indication on the delivery document of the product to be returned to the courier.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery.

RETURNS

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send SB Couture ® a communication to this effect, within the terms indicated, to the following email address resi@sbcouture.it

The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

  • the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, complements, etc...);
  • for withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc...);
  • shipping costs (and any customs costs, if any) for returning the goods will be the sole responsibility of the Customer.
  • the shipment, until receipt is certified in the warehouse indicated by SB Couture, is under the complete responsibility of the customer;
  • in the event of damage to the goods during transport, SB Couture will notify the Customer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relevant reimbursement; the product will then be made available to the Customer, simultaneously canceling the withdrawal request;
  • SB Couture will not be liable in any way for damage, theft or loss occurring during or in any case in connection with the return shipment.

In any case, the Customer will lose the right of withdrawal in cases where SB Couture ascertains that:

the returned product shows obvious signs of use ;
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its external packaging and/or the original internal packaging;
the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, SB Couture will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.